Refund policy

Last Updated: April 20, 2026

At EthanDesignShop, we stand behind the quality of our handcrafted gifts and custom-made crochet creations. We want you to be completely satisfied with every purchase from our collections, whether it is a viral reading frog, a pair of bonded monkeys, or a unique personalized zodiac doll. If your order does not meet your expectations, our return and refund process is designed to be as straightforward as possible.

Our Commitment to Quality

Our journey is built on a simple mission: to provide high-quality, artisanal crochet goods to customers across the United States. Operating from our studio in Parker, Arizona, we specialize in transforming soft yarn into soulful companions, including Handcrafted Amigurumi, personalized keychains, and unique yarn-based keepsakes.

Because most of our items are made-to-order by hand and undergo a rigorous inspection in our studio, we have the utmost confidence in the craftsmanship and aesthetic of our products. However, we understand that issues can occasionally arise. That is why we offer a transparent and fair 30-day return policy.

30-Day Return & Exchange Policy

You have 30 days from the date of delivery to request a return or an exchange. To be eligible, your request must meet the following criteria:

  • Customized Items: Due to the nature of personalized products (items featuring specific names, portraits, or custom designs), we only accept returns or exchanges if the item is defective, damaged during transit, or if an error was made on our part regarding the customization.
  • Non-Customized Items: Must be in their original, new, and unused condition.
  • Method: All returns are accepted by mail.
  • Restocking Fee: We do not charge any restocking fees ($0.00).

How to Initiate a Return

To start the process, please email us at Support@EthanDesignShop.com with your order number and photos of the issue. Our team will provide you with detailed return instructions and the specific return shipping address for our studio.

Return Shipping Costs

The responsibility for shipping costs depends on the reason for the return:

  • Defective or Damaged Products: If your order arrives damaged or defective a broken wooden piece or incorrect engraving, we will provide a prepaid shipping label at no cost to you.
  • Customer Remorse: For non-customized items, if you changed your mind or the item is not what you expected, the customer is responsible for the actual cost of return shipping.

Return Address

All returns must be sent to our studio at: 31846 Treasure Rd, Parker, AZ 85344, USA

Refunds and Exchanges

Once your return is received and inspected at our Arizona facility, we will proceed with the next steps:

  • Refund Processing: We will process your refund within 5 business days of receiving your return. The refund will be automatically issued to your original payment method.
  • Exchanges: We gladly accept exchanges for items of equal value. For custom orders, once the issue is confirmed, your replacement will be prioritized and shipped within 3 business days.

Security and Trust

We prioritize your financial safety. Our store is protected by an SSL certificate, guaranteeing that your personal and payment information is securely encrypted. We accept a wide variety of secure payment methods, including American Express, Apple Pay, Google Pay, Mastercard, PayPal, Shop Pay, and Visa.

Stay Connected

Stay up to date with our newest product launches and seasonal personalized gift ideas. Subscribe to our newsletter and follow EthanDesignShop on social media for the latest news and offers.

Contact Our Support Team

If you have any questions regarding our Return & Refund Policy, please reach out to our customer support team:

  • Name: EthanDesignShop
  • Email: support@ethandesignshop.com
  • Phone: +1 512 484 0384
  • Address: 31846 Treasure Rd, Parker, AZ 85344, US